All appointments of 2hrs or more require a 50% non-refundable deposit to secure booking.
If you do not wish to pay the deposit, we are happy to hold credit card details which may be used to deduct any cancellation or no -show fees.
if you do not provide either a deposit or credit card details, we cannot secure or confirm your booking.
We kindly ask that if you need to cancel or reschedule your appointment you give us 24hrs notice so we can accommodate other clients. Cancellations with less than 24hrs notice will incur a 50% cancellation fee. Cancellations with 1hr or less notice, or do not arrive for an appointment with be charged 100% of the service fee. If you cancel an appointment with late notice, you may be required to pay a deposit to service your next booking. Deposits may be used as late cancellation fees.
All regular gift vouchers are valid for 3 years. Vouchers won as a prize or a donation have a 3 month expiry date. Any appointments booked with gift vouchers that do not supply 24hrs notice to reschedule/cancel will be considered redeemed for 100% of the booking value. Vouchers are valid for services only. Vouchers are non-refundable and cannot be redeemed for cash.