For all appointments, we require credit/debit card details which may be used to deduct any cancellation or no -show fees.
If you do not wish for us to securely hold your credit/debit card, you may be asked to pay a deposit to hold your booking.
If you do not provide either a deposit or credit card details, we cannot secure or confirm your booking.
We kindly ask that if you need to cancel or reschedule your appointment you give us 24+hrs notice so we can accommodate other clients. Cancellations with less than 24+hrs notice will incur a 50% cancellation fee. Cancellations with 3hrs or less notice, or do not arrive for an appointment will be charged 100% of the service fee. If you cancel an appointment with late notice, you may be required to pay a deposit to service your next booking. Deposits may be used as late cancellation fees.
If you cannot make it to your appointment and do not wish to be charged, you may find someone to take your place at the appointment. All you need to do is let us know the details of who will be attending.
We understand that sometimes life happens and you may be running late to your appointment. If this is the case, we ask that you phone us to advise us you are on the way and an estimated time of arrival and we will do our best to accommodate you. If you arrive late to an appointment, your appointment will still finish in the designated time slot which may mean your treatment may be cut short. If you arrive late and your treatment is shortened to finish on time, you will still be charged full price of your original scheduled appointment. If you arrive late to your appointment and we can no longer fit you in for your treatment, it will be considered a no-show appointment.
All regular gift vouchers are valid for 3 years. Vouchers won as a prize or a donation have a 3 month expiry date. Any appointments booked with gift vouchers that do not supply 24+hrs notice to reschedule/cancel will be considered redeemed for 100% of the booking value. Vouchers are valid for services only. Vouchers are non-refundable and cannot be redeemed for cash.
**Please note, extensions will not be offered for expired vouchers.